Responsible Gaming at 11bad – Your Safety Comes First
11bad is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Gambling is entertainment — and we want to keep it that way for every 11bad player.
Gambling Should Always Be Fun
At 11bad, we believe that gambling is a form of entertainment — not a way to make money, escape problems, or resolve financial difficulties. The vast majority of our players in Bangladesh enjoy cricket betting, live casino games, and slots as a recreational activity, setting clear limits on their time and spending before they begin. That is exactly the approach 11bad encourages for every player on our platform.
We know that for a small number of people, gambling can become a problem. Recognising the signs early and having the right tools available makes a real difference. That is why 11bad provides practical responsible gaming tools — deposit limits, time-out periods, session reminders, and self-exclusion — all designed to help you stay in control. This page explains what those tools are, how to use them, and where to turn if you need additional support.
Important Reminder:
Never gamble with money you cannot afford to lose. Do not use gambling to cover debts, pay bills, or manage day-to-day expenses. If gambling stops feeling like fun and starts feeling like a necessity, please use the tools on this page or contact our support team immediately at [email protected].
11bad Responsible Gaming Tools
11bad provides a comprehensive set of responsible gaming tools that every registered player can access and configure directly from their account settings. These tools are free, immediate, and binding once set.
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your 11bad account. Once set, limits cannot be raised for 24 hours.
Time-Out
Take a short break from 11bad for 24 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in or place bets.
Self-Exclusion
Request a longer exclusion of 3 months, 6 months, 1 year, or permanent. Self-exclusion is irreversible for its duration. Contact support to activate.
Account Lock
Immediately lock your account if you feel at risk. An account lock pauses all gaming and transaction activity until you contact our team to unlock.
Session Reminders
Set a session duration reminder so 11bad notifies you when you have been playing for your chosen amount of time. A helpful nudge to take a break.
Reality Checks
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. Knowledge is control.
How to Use These Tools
All responsible gaming tools are available through your 11bad account settings. Here is how each one works in practice:
Setting a Deposit Limit
Log into your 11bad account, go to Account Settings, and select Deposit Limits. Choose a daily, weekly, or monthly cap in BDT. The limit takes effect immediately. To reduce a limit, the change is instant. To increase a limit, a 24-hour cooling-off period applies — this is intentional and protects you from impulsive decisions made in the heat of a session.
Activating a Time-Out
Go to Account Settings and select Time-Out. Choose 24 hours, 7 days, or 30 days. Once confirmed, your account is immediately suspended for the chosen period. You will not be able to log in, deposit, or place bets during this time. Any pending withdrawal requests will still be processed normally.
Requesting Self-Exclusion
Self-exclusion is a more serious commitment. Email [email protected] with the subject line 'Self-Exclusion Request' and specify the duration you want: 3 months, 6 months, 1 year, or permanent. Our team will process your request within 24 hours. During self-exclusion your account is fully closed, and 11bad will not send you any promotional communications. Permanent self-exclusion cannot be reversed.
Locking Your Account Immediately
If you feel you need to stop playing right now, contact 11bad support at [email protected] and request an immediate account lock. Our support team operates around the clock and will lock your account as quickly as possible, typically within one hour of your request.
ALL responsible gaming tool requests submitted to 11bad support are treated as urgent and are processed ahead of general support enquiries. You will never be asked to justify a request for a limit, time-out, or self-exclusion. Simply ask, and it will be done.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience. The following warning signs may indicate that gambling is no longer a healthy form of entertainment for you. If any of these apply to you or someone you care about, please seek help.
- You spend more money gambling than you planned or can afford.
- You borrow money, sell possessions, or use bill money to fund gambling.
- You gamble to recover losses (chasing losses).
- You feel anxious, irritable, or depressed when you are not gambling.
- You lie to family or friends about how much time or money you spend gambling.
- Gambling takes priority over work, family, or other responsibilities.
- You have tried to cut back or stop gambling but have been unable to.
- You use gambling as a way to escape stress, problems, or difficult emotions.
If you recognised yourself in three or more of the above statements, we strongly encourage you to use 11bad's self-exclusion tool or contact our support team at [email protected]. You may also benefit from speaking with a trusted friend, family member, or professional counsellor. Seeking help is a sign of strength, not weakness.
Age Verification and the 21+ Rule
11bad is strictly an adults-only platform. You must be 21 years of age or older to register an account, make deposits, place bets, or claim any bonus or promotion on 11bad. This age requirement is not merely a policy preference — it is a fundamental player protection measure that 11bad enforces rigorously.
During the KYC (Know Your Customer) verification process, 11bad will request proof of identity — typically a national ID card, passport, or driving licence — to confirm your age and identity. Accounts where the registered player cannot verify they are at least 21 years old will be suspended and any funds will be handled in accordance with 11bad's Terms and Conditions.
If you are a parent or guardian, 11bad encourages you to use device-level parental controls to prevent underage persons from accessing online gambling platforms. Android and iOS both provide parental control and content filtering options in their system settings. Please use them. If you believe a minor has opened an 11bad account using false age information, contact [email protected] immediately — we will act on this as a priority.
Tips for Playing Responsibly
Set a budget before you start. Decide how much you are comfortable spending before you open the 11bad platform. Treat that amount as your entertainment budget for the session — the same way you would budget for a dinner out or a cinema ticket. Once your session budget is spent, stop playing. Do not top it up.
Set a time limit and stick to it. Before you start playing, decide how long you will play — 30 minutes, an hour, whatever fits your day. Use 11bad's session reminder tool to alert you when your chosen time is up. When the reminder fires, finish your current round and log out. Continued play "just for a few more minutes" is how sessions stretch into hours.
Never chase your losses. If you have lost your session budget, accept that outcome and stop. Trying to win back money you have lost by placing more bets is called "chasing losses" and it is one of the most common pathways into problem gambling. The games on 11bad use certified random number generators — there is no pattern to exploit and no system that guarantees a win. Every outcome is independent.
Keep gambling in perspective. Gambling is one leisure activity among many. Make sure you also invest time in other activities you enjoy — sport, family, friends, hobbies. If you find that gambling is crowding out the rest of your life, that is a warning sign worth taking seriously. 11bad is here to be part of your entertainment, not to dominate it.
Need Help? Contact 11bad Support
11bad's support team is available around the clock, every day of the year. If you are concerned about your gambling behaviour — or someone else's — please reach out. All responsible gaming enquiries are handled with complete confidentiality and without judgement.
11bad Player Support
For responsible gaming assistance, deposit limit changes, time-out requests, self-exclusion applications, or account locks, email us at:
We aim to respond to all responsible gaming requests within 24 hours. Urgent account lock requests are processed as quickly as possible, typically within one hour.
11bad takes every responsible gaming request seriously. When you reach out about a gambling concern — whether for yourself or on behalf of someone else — you will never be pressured to continue playing or offered a bonus to stay. Your wellbeing comes before our revenue, every time.
Play Smart, Play Safe at 11bad
Ready to enjoy 11bad responsibly? Explore our casino, read our FAQ for common questions, or return home any time. 21+ only.