11bad Frequently Asked Questions
Everything you need to know about playing at 11bad — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and keeping your account safe.
This page brings together the most common questions asked by 11bad players across Bangladesh — covering everything from your first deposit to cashing out winnings, understanding bonus wagering requirements, and knowing what to do if you ever need a break from gambling. If you cannot find your answer here, our support team is available around the clock at [email protected].
Account & Registration
Sign up, KYC, login issues, account closure.
Deposits & Withdrawals
bKash, Nagad, Rocket, bank transfer, timing, limits.
Games & Gameplay
Cricket betting, slots, live casino, RTP, mobile play.
Bonuses & Promotions
Welcome bonus, wagering requirements, free spins, loyalty.
Safety & Security
SSL encryption, fair play, 21+ age rules, responsible gaming.
Mobile Play
Play on any Android or iOS device without downloading an app.
Account & Registration
Creating a 11bad account takes less than two minutes. Visit 11bad.ws, tap the registration button, enter your mobile number, set a password, and verify your number with the one-time code sent to your phone. You must be at least 21 years old to register. One account per person is permitted — duplicate accounts may be suspended.
11bad requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a Bangladesh National ID card (NID), passport, or birth certificate combined with a driving licence. You may also be asked to submit a selfie alongside your document. KYC is required before your first withdrawal and is processed within 24 hours in most cases.
On the 11bad login page, tap 'Forgot Password' and enter the mobile number linked to your account. You will receive a one-time reset code by SMS. Enter the code, then set a new password. If your registered mobile number has changed, contact [email protected] with your account details and a copy of your ID to regain access.
No. 11bad permits one account per person only. Creating duplicate accounts to claim multiple welcome bonuses or circumvent responsible gaming restrictions is a breach of 11bad's Terms and Conditions and will result in all duplicate accounts being permanently closed, with any bonus funds forfeited.
To permanently close your 11bad account, email [email protected] with the subject line 'Account Closure Request' from your registered email or include your registered mobile number in the message body. Any remaining balance will be withdrawn to your verified payment method before closure. If your closure request is related to problem gambling, 11bad will process it immediately as a priority.
Deposits & Withdrawals
11bad accepts deposits via bKash, Nagad, Rocket, and Upay — Bangladesh's most widely used mobile financial services. Bank transfers from Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank are also supported. All deposits are processed in BDT. Choose your preferred method from the Deposit section of your 11bad account.
bKash deposits on 11bad are credited to your account almost instantly — typically within 1 to 3 minutes of completing the transaction in your bKash app. If a deposit has not appeared after 15 minutes, contact [email protected] with your bKash transaction ID and the amount, and the team will investigate promptly.
The minimum deposit on 11bad is ৳200 BDT. This applies to all payment methods including bKash, Nagad, Rocket, and bank transfers. There is no maximum deposit limit for standard accounts, though very large deposits may be subject to enhanced verification in line with 11bad's security procedures.
The minimum withdrawal on 11bad is ৳500 BDT. Withdrawals are processed to the same payment method used for your deposit — for example, if you deposited via bKash, your withdrawal will go to your bKash wallet. KYC verification must be completed before any withdrawal can be processed.
Most 11bad withdrawals via bKash and Nagad are processed within 1 to 6 hours of approval. Bank transfer withdrawals typically take 1 to 3 business days depending on the receiving bank. Withdrawals are reviewed during business hours (Bangladesh Standard Time, UTC+6). Submitting your KYC documents in advance speeds up the process significantly.
Games & Gameplay
11bad offers a wide range of sports betting markets with a strong focus on cricket — including BPL (Bangladesh Premier League), IPL, T20 World Cup, ODIs, and Bangladesh Tigers matches. You can also bet on football (domestic and international leagues), badminton, kabaddi, and hockey. Pre-match and live in-play betting are both available.
All casino games on 11bad — including slots, live casino tables, and crash games — use certified Random Number Generator (RNG) software provided by reputable international game studios such as Pragmatic Play, Evolution Gaming, and Spribe. RNG certification means every outcome is statistically random and independent of previous results. 11bad does not interfere with game outcomes.
Yes. 11bad is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open 11bad.ws in your phone's browser (Chrome, Safari, or Firefox) and the site adapts automatically to your screen. All features , including live betting, deposits, and withdrawals, are available on mobile.
Cricket betting on 11bad follows standard international sportsbook rules. For a match bet to be valid, a minimum number of overs must be completed as specified in the market rules — typically 5 overs for T20 matches and 20 overs for ODIs. Rain-affected matches follow the DLS method where applicable. Abandoned matches are voided and stakes returned. Specific market rules are displayed on each bet slip before you confirm.
Bonuses & Promotions
11bad offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration. The welcome bonus is credited automatically after your first deposit clears. Only one welcome bonus is available per player — it cannot be claimed on a second account.
All 11bad bonuses are subject to wagering requirements before the bonus funds or any winnings derived from them can be withdrawn. The specific rollover multiplier for each bonus is stated in the promotion's terms at the time you claim it. As a general guide, sports betting bonuses typically require lower rollovers than casino bonuses. Always read the individual promotion terms before claiming.
Yes. Winnings generated from 11bad free spins are credited as bonus funds and are subject to the wagering requirement stated in the free spin promotion's terms. The wagering requirement must be met within the validity period of the promotion. Unused free spins and unmet wagering requirements expire at the end of the promotion period.
Yes, 11bad rewards its most active players through a loyalty programme. As you wager on sports and casino games, you accumulate points that can be exchanged for bonus funds, free spins, or other rewards. Higher loyalty tiers unlock faster withdrawals, dedicated account management, and exclusive promotions. Details of the current loyalty structure are available in the Promotions section of your 11bad account.
Safety & Responsible Gaming
11bad operates as an online betting and casino platform serving Bangladeshi players. The site uses SSL encryption to protect all data transmissions and player account information. All games are supplied by certified international providers. 11bad does not fabricate licence claims or make unsupported regulatory statements — it presents itself as a safe, SSL-secured, fair-play platform designed for adult entertainment.
You must be at least 21 years old to register and play on 11bad. This is a firm requirement, not a guideline. Age verification is carried out during the KYC process, and any account found to belong to a player under 21 will be immediately suspended and all funds handled according to 11bad's Terms and Conditions. 11bad supports parental controls to prevent underage access.
If you feel that gambling is negatively affecting your life, 11bad encourages you to use the self-exclusion tool. Email [email protected] with the subject 'Self-Exclusion Request' and specify the duration: 3 months, 6 months, 1 year, or permanent. Your account will be closed within 24 hours, and 11bad will stop sending you promotional communications for the duration. Permanent self-exclusion cannot be reversed.
Log into your 11bad account, navigate to Account Settings, and select the Deposit Limits option. You can set a daily, weekly, or monthly cap in BDT. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions. For more information on all responsible gaming tools, visit the 11bad Responsible Gaming page.
Still Have Questions? We're Here to Help
Our support team is available around the clock at [email protected]. You can also explore 11bad Casino for the full game library, or read our Responsible Gaming page for player safety tools. 21+ only.